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IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.

Quick Tips

Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1

Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.

Location Number Hours of Operation2 Menu Options
Australia +61 (2) 8093 7300 Direct dial 07:30 - 17:00 (Mon - Fri) (Asia/Hong Kong)
1 Trade Related Issues
1/1 How to use TWS
1/2 Trade Issues
1/3 Margin Issues
1/4 Closing Order Desk

2 Cash or Position Transfers
2/1 Cash Deposits, Withdrawals
2/2 US & Canadian Position Transfers
2/3 Other Position Transfers

3 Log in Assistance
3/1 Password Assistance
3/2 Security Devices

4 Account Configuration, Statements,
Fees, Corporate Actions & General Assistance
4/1 Account Configuration
4/2 Statements, Fees
4/3 Tax Issues
4/4 Corporate Actions, Dividends
4/5 General Assistance

5 Technical Assistance
5/1 Software Installation & Connectivity
5/2 Software Operation
5/3 Software Functionality
5/4 API Support

6 Market Data, IBIS
6/1 Market Data
6/2 IBIS
Canada 1 (877) 745-4222 Toll-Free5
1 (514) 847-3499 Direct dial
20:00 (Mon - Fri) - 05:30 (Tue - Sat) (Asia/Hong Kong)
Canada (Vancouver) 1 (877) 745-4222 Toll-Free5
1 (604) 661-4300 Direct dial
23:00 (Mon - Fri) - 08:30 (Tue - Sat) (Asia/Hong Kong)
China +86 (21) 6086 8586 Direct dial 09:00 - 18:00 (Mon - Fri) (Asia/Hong Kong)
Europe 00800-42-276537 Toll-Free3,5
+41-41-726-9500 Direct dial

+44 207-710-5695 Direct dial United Kingdom
15:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong)
Hong Kong +852-2156-7907 Direct dial 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong)
Hungary +36 80 088 400 Toll-Free5
+36 1 701 0350 Direct Dial
15:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong)
India +91 22 61289888 Direct dial
+91 22 39696188 Direct dial
08:30 - 20:00 (Mon - Fri) (Asia/Hong Kong)
Japan +81 (3) 4588 9700 Direct dial
+81 (3) 4588 9710 Direct dial (English)
07:30 - 16:30 (Mon - Fri) (Asia/Hong Kong)
Russia 8-800-100-8556 Toll-Free4,5
+41-41-726-9506 Pyсский
14:00 - 23:00 (Mon - Fri) (Asia/Hong Kong)
Singapore +65 6923 5600 General 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong)
United States 1 (877) 442-2757 Toll-Free5
1 (312) 542-6901 Direct dial
20:00 (Mon - Fri) - 08:00 (Tue - Sat) (Asia/Hong Kong)
01:00 (Mon) - 07:00 (Mon) (Asia/Hong Kong)


  1. IBKR operates a Global Client Services desk. When contacting client services, the representative assisting may be an employee of IBKR affiliate acting on behalf of the entity in which you hold your account. (For example, an IBLLC client may call the US service desk and be assisted by a representative of IBHK providing service on behalf of IBLLC).
  2. Customer support is not available on Saturday and Sunday.
  3. Please note that the toll-free number may not be available in all locations. In the event you are unable to reach IBKR using the toll-free number listed above, please utilize the direct dial number.
  4. The toll-free number is only accessible from Russia.
  5. Calls originating outside of a toll-free number's region will incur international charges.

Pursuant to the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019, Interactive Brokers Australia Pty. Ltd. has prepared the following target market determinations relating to certain financial products for which it is deemed to be the issuer. Our Target Market Determinations are located here: Target Market Determinations.

Product Disclosure Statements are also available for each of these products. You should carefully consider these Disclosures in deciding whether to acquire, or to continue to hold, the relevant financial product.