Due to market volatility, we are experiencing a significant increase in call and chat inquiries, leading to longer than usual wait times. If your inquiry is not urgent, we ask that you first consult the following IBKR information resources:
IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.
How to Deposit Funds Via a Wire Transfer
How to check the status of funding transactions
How to Submit a General Inquiry Web Ticket
How to Deposit Funds Via an ACH Initiated by Interactive Brokers
Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1
Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.
| Location | Number | Hours of Operation2 | Menu Options |
|---|---|---|---|
| Australia | +61 (2) 8093 7300 Direct dial | 07:30 - 17:00 (Mon - Fri) (Asia/Hong Kong) |
1 Trade Related Issues 1/1 How to use TWS 1/2 Trade Issues 1/3 Margin Issues 1/4 Phone Orders 2 Cash or Position Transfers 2/1 Cash Deposits, Withdrawals 2/2 US & Canadian Position Transfers 2/3 Other Position Transfers 3 Log in Assistance 3/1 Password Assistance 3/2 Security Devices 4 Account Configuration, Statements, Fees, Corporate Actions & General Assistance 4/1 Account Configuration 4/2 Statements, Fees 4/3 Tax Issues 4/4 Corporate Actions, Dividends 4/5 General Assistance 5 Technical Assistance 5/1 Software Installation & Connectivity 5/2 Software Operation 5/3 Software Functionality 5/4 API Support 6 Market Data, IBIS 6/1 Market Data 6/2 IBIS |
| Canada | 1 (877) 745-4222 Toll free 1 (514) 847-3499 Direct dial |
20:00 (Mon - Fri) - 05:30 (Tue - Sat) (Asia/Hong Kong) |
|
| Canada (Vancouver) | 1 (877) 745-4222 Toll free 1 (604) 661-4300 Direct dial |
23:00 (Mon - Fri) - 08:30 (Tue - Sat) (Asia/Hong Kong) |
|
| China | +86 (21) 6086 8586 Direct dial | 09:00 - 18:00 (Mon - Fri) (Asia/Hong Kong) |
|
| Europe | 00800-42-276537 Toll free3 +41-41-726-9500 Direct dial +44 207-710-5695 Direct dial United Kingdom |
15:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong) |
|
| Hong Kong | +852-2156-7907 Direct dial | 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong) |
|
| Hungary | +36 80 088 400 Toll Free +36 1 701 0350 Direct Dial |
15:00 (Mon - Fri) - 00:00 (Tue - Sat) (Asia/Hong Kong) |
|
| India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
08:30 - 20:00 (Mon - Fri) (Asia/Hong Kong) |
|
| Japan | +81 (3) 4588 9700 Direct dial +81 (3) 4588 9710 Direct dial (English) |
07:30 - 16:30 (Mon - Fri) (Asia/Hong Kong) |
|
| Russia | 8-800-100-8556 Toll free4 +41-41-726-9506 Pyсский |
14:00 - 23:00 (Mon - Fri) (Asia/Hong Kong) |
|
| Singapore | 800-101-3456 Toll free | 08:00 - 17:00 (Mon - Fri) (Asia/Hong Kong) |
|
| United States | 1 (877) 442-2757 Toll free 1 (312) 542-6901 Direct dial |
20:00 (Mon - Fri) - 08:00 (Tue - Sat) (Asia/Hong Kong) 01:00 (Mon) - 07:00 (Mon) (Asia/Hong Kong) |
Notes: